We make every attempt to fulfill our deliveries, and if necessary we will attempt to redeliver when there is an issue with delivery and we are unable to complete it. Downtown Spirits reserves the right to charge a 20% restocking fee for orders that are refused by the customer due to no fault of Downtown Spirits. Certainly, we'd prefer to connect with you directly and make arrangements to complete the order.
Occasionally, an order is undeliverable due to weather or otherwise unpredictable circumstances. In these circumstances, the customer may request a full refund for services and goods not rendered.